FAQ

A mail club is a monthly snail mail subscription. Each month, you will receive a letter at your postal address containing items related to that month's theme.

A mix of stationery pieces that I design and curate especially for this month's theme.

Join by the 14th and you'll receive that month's letter. Join on the 15th or later and you'll start with the following month.

Your subscription renews automatically on the same date each month, the date you first joined, until you skip or cancel. If you joined on the 29th, 30th or 31st, you'll be charged on the last day of any shorter month.

Letters are posted between the 15th and the 20th of each month. See Shipping & Delivery for how long they take to arrive.

No. Mail Club letters are sent as regular post, with no tracking number. Shop orders are tracked.

Email info@datura.es as soon as you can, with your name and your address.

Yes. Update it any time in your profile. Just do it before the 14th so the change applies to that month's letter.

Either one, any time, with no penalty. Head to Manage subscription in your profile or email info@datura.es and I'll take care of it.

Skip: skip a single month. You won't be charged for the month you skip, and your subscription picks up again the following month on your usual date. If you'd like to skip a month, set it up before the 14th.

Cancelling: takes effect from your next billing date. You'll still receive the letter you've already paid for, and you won't be charged again.

If you're in the EU, you have 14 days from the day your letter arrives to change your mind. Email info@datura.es to start the return, send the letter back unused and in its original condition with return postage covered by you, and I'll refund you within 14 days of it reaching me.

Beyond that, I can't refund months that have already been posted or subscription time you've partly used.

Letters take just as long as regular mail, and delivery depends on your country's postal service.

Orders are packed and posted within 1 to 5 business days, Monday to Friday, excluding public holidays in Spain.

Yes. Every shop order ships with a tracking number, and it'll land in your inbox the moment your parcel goes out.

Can't find it? Check your spam folder first, and if it's still not there, email info@datura.es and I'll send it over.

If you're outside the EU, your country may charge duties, taxes or import fees on your parcel. These aren't included in what you pay at checkout, they're not something I can calculate or cover, and they're the buyer's responsibility. It's worth checking your country's import rules before you order.

If a parcel comes back to me because customs charges went unpaid or it wasn't collected in time, I'll refund your order minus the original postage. Parcels held, returned or destroyed by customs for those same reasons fall outside my control and aren't grounds for a replacement.

Yes, as long as it hasn't shipped. Email info@datura.es with your order number as soon as possible. Once a parcel has been posted, the return process below applies instead.

Email info@datura.es within 14 days of delivery with your order number and, if the parcel arrived damaged, photos of both the packaging and the contents. Shop orders are tracked, so I can look into where your parcel is and put things right.

If tracking shows your parcel is being held in customs, please contact your local customs office or postal service directly. Once a parcel enters customs, delays, storage charges and returns are handled by your country's authorities, and I have no way of releasing it or influencing the process.

If you're in the EU, you have 14 days from delivery to change your mind. Email info@datura.es with your order number to start the return, please don't send anything back before you hear from me. Items need to come back unused, in their original condition and packaging, with return postage covered by you.

Once it's back with me and I've checked it over, you'll receive your refund within 14 days, to the card or account you paid with.

Everything is sent from Spain.

Where you are	How long
Spain	3 to 7 days
Europe	5 to 10 days
United States and Canada	10 to 20 days
Asia and Oceania	15 to 25 days
Latin America	15 to 30 days

Delivery times are counted from the day your parcel leaves, and they're estimates rather than promises. Postal services set their own pace, and international orders can spend time in customs, so I can't guarantee an exact date.

You'll find your address, email and all your details in your profile ready to update whenever you like.

Your name, address and email are only ever used to get your letters and orders to you. Nothing is shared with anyone beyond the shipping and payment providers that make that possible. If you'd like your data changed or deleted, email info@datura.es. Full details are in the Privacy Policy.

Everything I send is my own work and protected by copyright. Photograph it, post it, tag me, I love seeing it. What isn't permitted is reproducing, redistributing or selling it, in whole or in part, without asking me first.

Email info@datura.es and I'll get back to you as soon as I can, usually within one business day.